Choosing jewelry online is a little different from seeing it in person. Color, size, and finish can look different under different lighting, and fit matters. At Blasdari, we want you to feel confident before and after your purchase. If a piece arrives damaged, incorrect, incomplete, or simply not as expected, this policy explains how to request a return, exchange, or refund and what to expect along the way.
Blasdari is operated by Guangxi Xiongda Network Technology. This policy applies to jewelry and related accessories purchased through the official Blasdari website at www.blasdari.com, including earrings, necklaces, bracelets, rings, and other small jewelry items.
Please read the terms below before submitting a request and follow the instructions provided. Nothing in this policy limits any mandatory rights you may have under applicable consumer law.
1. Return and Exchange Window
We accept return and exchange requests within 30 calendar days of delivery.
The delivery date is taken from the shipping carrier's tracking information. If an order contains multiple packages, the delivery date of the package containing the relevant item is generally used.
Requests must be submitted within this window. Requests received after the deadline may not qualify under our standard policy, except where mandatory law provides otherwise.
If an item arrives damaged, missing parts, incorrect, or otherwise inconsistent with your order, please contact us by email as soon as possible with your order number and supporting materials so we can review the situation.
2. Return Eligibility
To qualify for a return, the following general conditions should be met:
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Timely request. The return request is submitted within 30 calendar days of delivery.
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Reasonable condition. The jewelry remains in its original condition as far as reasonably possible and has not suffered additional damage from misuse, unauthorized modification, or other customer-related handling.
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Complete item and packaging. The item, its accessories, the original jewelry box or pouch, care instructions, and any supplied certificates or tags should be retained whenever possible.
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Verifiable order. The request corresponds to a verifiable purchase made through the Blasdari website.
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Prior authorization. You have contacted us by email, confirmed the return request, and received return instructions before shipping the item back.
If the issue involves a quality defect, transit damage, an incorrect shipment, or missing components, please describe the problem in your email and include clear photographs or other relevant evidence. We will assess the appropriate resolution based on the order records, item condition, and applicable policy.
For returns requested for personal reasons, eligibility may be limited if the jewelry has been worn or used significantly, damaged through improper handling, returned without important accessories or packaging, or cannot reasonably be verified as part of the original order. Each case is reviewed individually according to the circumstances and applicable law.
Hygiene note for earrings and pierced jewelry. For hygiene reasons, earrings and other items designed to be worn through pierced skin may not be eligible for return once they have been worn, unless they are defective, damaged in transit, or incorrectly shipped. This does not affect any mandatory rights you may have under applicable law.
3. Exchange Eligibility
If you receive an item with an issue, or wish to request a replacement based on your circumstances, you may submit an exchange request within 30 calendar days of delivery.
Exchange requests generally require:
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Submission within the exchange window.
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Verifiable order and item information.
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Item condition, accessories, and packaging meeting applicable exchange requirements.
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Availability of the requested replacement in stock.
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Email confirmation of the exchange and return of the item according to the specified procedure.
If the item was damaged in transit, does not match your order, or has a verified quality issue, please explain the situation in your email and attach the order number and relevant photographs.
If you wish to exchange for a different item, please contact us first to confirm whether the exchange is possible and whether any price difference, additional shipping costs, or other necessary fees apply. Any applicable fees and arrangements will be explained before the exchange is processed and will comply with applicable law.
Replacement shipping time depends on the review process, item availability, and logistics arrangements. We will provide further instructions once the exchange plan is confirmed.
4. Situations That May Affect a Request
To protect the legitimate interests of both parties, the following circumstances may prevent a request from being processed under our standard procedures:
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The return or exchange window has expired and no legal exception applies.
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The jewelry has been damaged by misuse, accident, unauthorized alteration or repair, or other customer-related causes.
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Important components, accessories, original packaging, tags, or certificates are missing and the circumstances cannot be reasonably explained.
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Necessary order information cannot be provided, preventing verification of the purchase.
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The item was shipped back without prior confirmation, making the package difficult to identify or process.
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Earrings or pierced jewelry have been worn, where hygiene restrictions apply and no defect or shipping issue exists.
These circumstances do not exclude any rights consumers may have under applicable law. For quality issues, statutory return rights, or other legally protected circumstances, we will handle the request in accordance with applicable law and the facts of the case.
5. How to Return an Item
To avoid unnecessary delays and shipping errors, please follow these steps.
Step 1 — Submit your request by email.
Email blasdari@outlook.com within 30 calendar days of delivery. We recommend the subject line "Return Request + Order Number."
Please include:
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Order number.
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Item name or relevant product information.
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Reason for the return.
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Current condition of the item.
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Necessary photographs or supporting evidence.
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A valid email address for our response.
If the request concerns damage, an incorrect shipment, or missing components, please provide clear photographs whenever possible.
Step 2 — Wait for review and instructions.
We will review the order information, reason for the return, and item condition. If additional information is needed, we may contact you by email. Please check your inbox and spam folder regularly.
Please do not ship the item to the company address before your return request has been confirmed. We need to verify the details and confirm the return method and shipping instructions first. This helps avoid unidentified packages and processing delays.
Step 3 — Ship according to the instructions.
Once your request is approved, prepare the item as instructed in our email. We recommend that you:
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Carefully pack the jewelry in its original box or pouch where possible.
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Use protective packaging to prevent scratches, bending, or damage in transit.
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Choose a shipping method that provides tracking information.
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Keep the tracking number, shipping receipt, and relevant records.
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Use the confirmed return address and follow the specified shipping instructions.
Unless applicable law requires otherwise, items returned without prior confirmation may experience processing delays.
Step 4 — Send us the tracking information.
After shipping, reply through the existing email correspondence with the carrier name and tracking number. This helps us monitor the shipment and verify the return when it arrives. Please retain your shipping receipt until the request is fully processed.
Step 5 — Inspection.
Once the returned item arrives, we will verify the order information and inspect the item's condition, accessories, and supporting materials based on the reason for the return.
If the item meets the applicable return requirements, we will proceed with the refund. If discrepancies are identified or clarification is needed, we may contact you by email to explain the situation and discuss next steps.
Step 6 — Refund processing.
Once the return is approved, we will process the refund according to the original payment route and applicable refund rules. The refundable amount and treatment of shipping fees depend on the reason for the return, the actual order circumstances, and applicable law.
6. How to Exchange an Item
Exchange requests must also be confirmed in advance.
Step 1 — Submit your request. Within 30 calendar days of delivery, email blasdari@outlook.com with your order number, item name, reason for the exchange, and relevant photographs.
Step 2 — Confirm the arrangement. We will verify the order and item details and determine whether the exchange is possible based on availability, the reason for the request, and applicable rules. Any price differences or shipping arrangements will be explained before the exchange proceeds.
Step 3 — Return the original item. Once confirmed, prepare and ship the item according to the specified requirements. Keep the tracking number and shipping receipt.
Step 4 — Inspection. After the item arrives, we will verify its condition and relevant information. If necessary, we will contact you by email for clarification.
Step 5 — Shipment of the replacement. Once approved and confirmed, we will arrange shipment based on available inventory and logistics plans. Relevant shipping information will be provided when appropriate.
If the requested replacement is temporarily out of stock, we will contact you by email to discuss available alternatives or other appropriate arrangements.
7. Refunds: Method and Timing
Refunds are processed according to the original order's payment records and applicable rules. In general, refunds are issued to the original payment method rather than through another unconfirmed payment channel.
Refund timeline:
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Return shipping stage: Time depends on the shipping method, distance, and logistics conditions.
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Inspection stage: After arrival, we verify the return request, item condition, and order information.
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Refund initiation stage: After approval, we generally initiate the refund within 5–10 business days.
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Funds arrival stage: The time for funds to appear in your account depends on the original payment provider, card-issuing bank, or other relevant financial service provider.
These timeframes are general estimates and do not guarantee that every refund will arrive on a specific date. Public holidays, banking delays, order verification, and other exceptional circumstances may affect actual processing time.
If you have not received your refund within a reasonable period, please check your original payment account and transaction records first. If necessary, contact us by email so we can review the refund status.
The refund amount and responsibility for shipping costs are determined according to the reason for the return, the actual order circumstances, and applicable law. For verified quality issues, incorrect shipments, or other circumstances for which the operating company is responsible, relevant costs will be handled in accordance with applicable requirements.
8. Return Address
Please submit your request by email first and arrange the return shipment only after receiving confirmation and return instructions.
Return Recipient: Blasdari
Return Address: Shop 6, Building 1, Shiji Huayuan, No. 9 Konggang Avenue, Xinning Town, Fusui County, Chongzuo City, Guangxi, China
When shipping a return, please ensure the recipient name, address, and necessary contact information are entered accurately. Keep your shipping receipt and tracking details for reference.
If the return involves additional shipping costs, international transportation, or other special arrangements, please confirm the requirements with us in advance to avoid additional expenses or delays caused by an unsuitable shipping method.
The return address is intended for items returned through the confirmed procedure. Please do not ship items to this address without prior confirmation, as doing so may affect verification and subsequent processing.
If you have questions about addressing the package, preparing the item, or selecting a shipping method, please email blasdari@outlook.com with the subject line "Return Shipping Inquiry."
9. Shipping Costs and Responsibility
Shipping costs incurred during returns and exchanges are determined according to the reason for the request, item condition, order arrangements, and applicable law.
For returns or exchanges requested for personal reasons, the customer may be responsible for return shipping costs. The specific arrangements will be explained when the request is confirmed.
For verified quality issues, transit damage, incorrect shipments, or other circumstances for which the operating company is responsible, the allocation of shipping costs will be determined in accordance with applicable law and the specific resolution.
Whenever possible, please choose a safe and reliable shipping method that provides tracking information, and retain all shipping receipts. During the return process and the review of related responsibilities, we may need to refer to shipping records and item inspection results.
10. Contact Us
If you have questions about the return window, exchange requirements, application procedure, refund status, or return address, please contact Blasdari through the following official channels.
Email: blasdari@outlook.com
Official Website: www.blasdari.com
We recommend submitting return or exchange requests by email whenever possible, as email provides a clearer record of order information, issue descriptions, and communications between both parties.
Please provide complete and accurate information when submitting a request so that we can verify the circumstances more efficiently and explain the next steps.
11. Policy Updates and Applicable Terms
Blasdari may update this Refund & Return Policy in response to changes in business procedures, product management requirements, or applicable law.
Updated versions will be published on the relevant page of our official website. Return requests and transactions will be handled according to applicable law, the actual circumstances of the order, and the relevant policy.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights granted under applicable law. If any provision of this policy conflicts with mandatory legal requirements, the applicable mandatory legal provisions will prevail.
We aim to ensure that every return or exchange request is handled with care through clear rules, reasonable procedures, and transparent communication.
Thank you for choosing Blasdari. We will continue working to make every purchase, every conversation, and every follow-up process clearer and more reliable.
Blasdari — Small Details, Meaningful Living.